• info@profit.gr
  • +30 210 6843 372
  • 32, Kifisias Ave, 15125
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Contract Support

Technical Support Services

Every business, regardless of its size, needs Technical Support. If you lack the manpower or the expertise for it, we can provide you with flexible, efficient and cost-effective Technical Support that ensures the unobstructed operation of your IT infrastructure.

Through our IT Outsourcing Service, we provide comprehensive Technical Support and Consulting Services that meet each one of your business needs. Our IT Outsourcing empowers small businesses by digitizing and streamlining their working process, while larger businesses can save manhours by leaving day-to-day technical support operations to us.

Technical Support

Any unscheduled pauses in data processing or network function can bring daily operations to a halt and dramatically increase the IT maintenance budget. With our Technical Support Contracts and Prepaid Technical Support Hours packages, your IT infrastructure is regularly monitored and reliably controlled, ensuring it’s functioning correctly and continues to support your organization.

We offer flexible Technical Support plans that can cover diverse needs, depending on your requirements and business size. Concurrently, your budget for Technical Support remains specific and under control.

What we offer

  • Consulting Services
    • Evaluation of the existing infrastructure and systems
    • Identifying areas that need improvement and proposing changes
    • Planning of IT solutions based on the individual needs of each enterprise
    • Introduction of productivity-boosting processes through the optimal usage of infrastructures and systems
  • Infrastructure Management
    • Installation and management of information systems and applications
    • Upgrade and maintenance of systems and infrastructures
    • Information Systems Security
    • Equipment Relocation
    • Preventive system checks to ensure proper operation
  • Maintenance Contracts
    • We emphasize preventive maintenance and proper support of computer systems, ensuring their smooth operation
    • We take care of the day-to-day monitoring of systems operation, freeing up your team’s valuable time
    • Our response times are based on Support Contracts and SLAs, guaranteeing the timely resolution of any issue that may arise
  • Operational Support – IT Outsourcing
    • For businesses that need daily system management, our specialized, full-time engineers can work at the client’s site with a fixed duration contract, adjusted to each enterprise’s needs.

Support Packages that fit your needs

Our Technical Support Packages are tailored to each client’s needs, providing reliable IT Support and proactive maintenance that can serve businesses of any size. Budget-wise, they constitute a standard expense and do not involve unpredictable charges, while a Support Package can provide up to a 40% discount compared to isolated support services listed in our pricelist.

Technical Support Contracts: suggested for businesses with at least 5 employees, which have already invested in IT & digitization and need technical support, proactive maintenance, monitoring and proper configuration of their equipment.

  1. Basic – Includes Technical Support Services 9am to 5pm on workdays (excluding weekends and official holidays)
  2. Extended – Includes Technical Support Services 9am to 9pm on workdays (excluding weekends and official holidays)
  3. Full – Includes Technical Support Services 9am to 9pm on workdays, as well as weekends and official holidays.

Prepaid Hours Technical Support Packages: suggested for businesses that have already invested in digitization and require technical support, proactive maintenance, monitoring and proper configuration of their equipment. The Prepaid Hours Technical Support Packages are:

  1. 5 Hours Packet – no discount included
  2. 10 Hours Packet – offers 5% discount
  3. 30 Hours Packet – offers 10% discount
  4. 50 Hours Packet – offers 12% discount

Basic Technical Support: suggested for businesses with 1–5 employees, with or without a server, with little exposure in digitization and low requirements concerning response times. Basic Technical Support is charged on an hourly basis.

We can provide support in 3 different ways:

  • Via Call: in cases of very simple tasks that can easily be completed by your team members, we offer guidance through telephone
  • Remote Access: About 70% of issues that require our involvement can be solved remotely, ensuring minimum disruption to your work, cost efficiency and client satisfaction. For remote technical support services, charging time is equal to the actual remote connection time, with a minimum charging time of 15 minutes.
  • On-site: When there is no other way to troubleshoot the problem, one of our expert technicians is sent to your site to resolve the issue and allow you to return to your normal business activities. For onsite visits, the charging time starts with the entrance of the technician to your location. Minimum charging time is 2 hours.
TICKETS

PROFIT Ticketing

You may easily create a ticket in our system via a. a telephone call at 210.6843372 (select the technical department) or b. email at supportnow@profit.gr . In both cases you will receive an automated email through our issue tracking software Jira informing about correct reception and any progress in troubleshooting.